We strive to provide our customers with the best possible products and service. However, we understand that sometimes returns are necessary. The following policy outlines the procedures and guidelines for returning products.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. Item must be in its original condition: The item must be in the same condition as it was received, including all original packaging, tags, unused, unopened and accessories.
  2. Item must be returned within the return window: Returns must be initiated within 7 days of the delivery date.
  3. Item must not be a final sale item: Certain items, such as personalized or special-order items, are final sale and not eligible for returns.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer service team: Reach out to our customer service team via email.
  2. Provide required information: Please provide your order number, the reason for the return, and whether you would like a refund or exchange.
  3. Ship the item back: Once you have received confirmation of return, please ship the item back to us at the address provided. The item must be properly packaged and shipped within 5 days of receiving the confirmation of return.

Refunds and Exchanges

Once we receive the returned item, we will process your refund or exchange as follows:

  1. Refunds: Refunds will be issued in the original form of payment, minus 15% restocking fee.
  2. Exchanges: Exchanges will be processed once the returned item is received. If the exchanged item is of a different value, you will be contacted to pay the difference or receive a refund.

Exceptions and Limitations

The following exceptions and limitations apply:

  1. Personalized or special-order items: These items are final sale and not eligible for returns, as well as items on sale.
  2. Sale or discounted items: Please note that certain items, including those marked as sale or discounted, are exempt from our return policy and are considered final sale. This means that all sales are final and cannot be returned or exchanged
  3. Shipping costs: Shipping costs are non-refundable.

By making a purchase, you acknowledge that you have read, understood, and agree to our return policy.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us.